QNB ALAHLI receives “Middle East CX Pioneer - Digital Customer Service” award from Genesys®

Posted on : Thu, 21 Dec 2023

The bank brings unique digital services and the latest innovations and features including leverage Application Programming Interfaces (APIs) to its customers to fulfill their needs, providing them with an exceptional banking experience. 
Mr. Mohamed Bedeir, QNB ALAHLI CEO, said: “This award reflects our commitment to innovation and digital transformation to enhance the customer experience. Innovation is a core part of the Bank’s business strategy to achieve financial inclusion and support sustainable development opportunities.”

He assured that QNB ALAHLI is working on digitalizing many banking services, where the customer can obtain all his services through mobile banking, internet banking, and electronic wallet, in addition to digital communication (chat) with the customer service center
QNB ALAHLI is the second largest Egyptian private sector bank, and one of the subsidiaries of QNB Group, the largest financial institution in the Middle East and Africa.
The bank provides its services to more than 1,743,000 customers served by more than 7,200 specialized bankers through a network of branches covering all governorates of Egypt, reaching more than 232 branches, in addition to an extended network of 923 ATMs and more than 48,450 points of sale for customer service.