Safety Tips

We strongly recommend that you pay attention to the points stated below for your security while using your credit or debit card.

Sign the back of your new card as soon as you receive it
Never disclose your PIN (Personal Identification Number) to anyone
Never leave your credit or debit card unattended when using a Point-of-Sale
Never let your credit or debit card out of your sight
Monitor the transaction process carefully
Verify the transaction amount before signing the receipt
Never sign a blank transaction receipt
Ensure that you received a copy of the receipt and keep it safe
Ensure that your own card is returned after each transaction at ATMs
Shield your PIN from unauthorized copying
Never allow someone to stand too close behind you at ATMs whilst entering your PIN
Ensure that you collect your card before leaving either ATMs or Points-of-Sale
Remember to collect the ATM receipt and keep it safe
Report any card retained by the ATM immediately to QNB United Kingdom by calling the Customer Care Centre on +44(0)2076472600
Report any suspicious movement , person or devices near the ATM

Use your credit or debit card only at established and reputed websites
Look out for the security policy of the web merchant
Use the 3-digit CVV code printed on the card signature panel if required through the telephone
Use your credit card only at reputed mail order/telephone order merchants
Avoid authorizing recurring subscriptions for more than 6 months

Never throw away your transaction receipts
Retain your monthly credit card account and bank account statements
Verify all entries on the statement with your receipts
Activate the QNB SMS service and receive instant text messages every time your card is used
Report any transaction dispute or suspicious credit or debit card usage promptly
Report any unauthorized transactions immediately to the QNB United Kingdom Customer Care Centre by our toll-free number 08000420294 (inside the UK) or on (+44) (0) 207 647 2600 (outside the UK)·
Inform QNB in writing of changes to your mailing address and contact number
Change your PIN from time to time
Never keep your card & PIN (personal Identification number) together.

For questions or any other inquiry, you can call us on our toll-free number 08000420294 (inside the UK) or on (+44) (0) 207 647 2600 (outside the UK)

Protect yourself from email and telephone Scams and Phishing Fraud

If you receive an email that appears to come from QNB advising you to click on a link to visit our website and asking to verify your personal details, simply ignore the email and immediately call our Call Center on our toll-free number 08000420294 (inside the UK) or on (+44) (0) 207 647 2600 (outside the UK). This email is sent from criminals looking to steal your money
The email will direct you to a site that will ask you to verify your details. You should never give these details away, and even if the site looks genuine, remember that QNB will never update or verify personal details by email
In the case of receiving a scam email, please forward it to [email protected]

Never access the QNB Internet Banking site from a link in an e-mail
Scam emails often state in the subject and in the email that you need to update or confirm your personal details
We NEVER ask you for personal details by email
Scam emails will often ask for your account number, username, password and sometimes card details
Scam emails aren't normally addressed to you by name, as they don't generally know any of your details other than your email address
Scam emails can sometimes be signed by the Security Department or Trust Department. These departments never send direct email to our customers
Scam emails pretend the link to the page they send you to is secure or is the Internet Banking page

When you want to access our website, enter the address of QNB Internet Banking (https://ib.qnb.com). Never access it from untrusted links
To make sure you're on a secure web server, check the beginning of the web address in your browsers address bar - it should be "https://" rather than just "http://"
Always look for the padlock icon at the bottom of the browser window for secure online transactions/banking
Subscribe to our SMS alerts service to be notified by SMS whenever a transaction happens on your account
It is recommended that you change your Internet Banking password every 1-3 months at least
Regularly log into your online accounts
Consider installing a web browser tool bar to help protect you from known fraud websites. You can download an excellent tool from here: http://www.earthlink.net/earthlinktoolbar

Do not accept to share your bank information with any caller
Avoid sharing your banking information with any call claiming you have won a cash prize through QNB or any other type of prizes
Callers usually ask the customer to provide either their bank information directly or some specific information related to their mobile phone SIM card
That information can be used by the caller/fraudster to hack the customer’s mobile phone, which in turn could then allow that person to set-up an Internet Banking user id (if the customer isn’t already registered) and somehow receive the SMS confirmations to a separate phone
Customers should be suspicious of anyone asking for their mobile phone or banking details

Please be advised that QNB will never actively contact you to request your full bank information.

QNB takes the privacy of customer information very seriously and will take necessary action to protect customer data.

If you receive such a call, please do not share any information, instead contact QNB on the official contact number to notify us.

QNB International Network