Changing the App language
QNB Mobile Banking supports three languages: English, Arabic and French. You can easily change the language on the home screen by selecting “General Settings” and then the desired language from the “Language” sub menu.
Changing the default QNB country
If you have multiple accounts in different countries with QNB (e.g. Qatar, France etc.)
-
You can change your default country on the home screen by selecting “General Settings”, then the desired unit from the “Country” sub-menu (e.g. if you have QNB accounts in France and Qatar, you can change your default country from Qatar to France)
-
You can change the country where you regularly login from on the login screen under the “Select your country” drop down menu, then login to the particular country (example: login to France instead of Qatar, when your default country is Qatar)
-
You can view all your accounts, no matter which country you logged in from. (Global Account Access)
Logout from the App
For your own safety, once you successfully logged in to the application with your user name and password, don’t forget to log out. The “Logout” button is located in the app’s navigation menu on the bottom of the screen on smartphones and on the right corner on tablets, otherwise the application will automatically logout after 1 minute.
Step back to the previous screen
If you want to step back on smartphones, just swipe from “left to right”, or on tablets use the “back” button which is placed on the left corner.
Closing information pop-ups
If you want to close an information pop-up, simply click outside of it or click on “Ok”.
Scrolling
Sometimes there’s no space on a screen for the content (e.g. forms, menus), to see all the content you can scroll either the whole screen or the particular part (e.g. menu).
Help and further inquiries
Customers who may encounter any issues or have further inquiries can contact us on our toll-free number 08000420294 (inside the UK) or on (+44) (0) 207 647 2600 (outside the UK)
